Shipping policy
Last updated: November 6, 2026
We ship from Zhejiang, China, to the contiguous United States. Please read the destination limits and estimated timing below before ordering.
Destinations
We deliver to street addresses in the 48 contiguous US states and Washington, DC. We do not currently deliver to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, or PO boxes. Checkout is limited to supported destinations.
Shipping cost
Standard shipping is free for all eligible orders, with no minimum purchase. Prices are in USD. The amount displayed at checkout is the amount charged. We arrange import clearance and cover import duties associated with our shipments; we do not ask customers to pay a separate import charge to receive their order. If a carrier requests an unexpected import payment, contact us before paying.
Processing and delivery estimates
| Order handling | 0–1 business days after payment confirmation |
| Transit after dispatch | Estimated 7–15 business days |
| Estimated total | 7–16 business days after payment confirmation |
| Order cutoff | 5:00 p.m. US Eastern Time (ET; EST/EDT as applicable), Monday–Friday |
Business days are Monday through Friday, excluding public holidays in the origin or destination country. Orders received after the cutoff begin processing on the next business day. These are estimates, not guaranteed delivery dates. Customs checks, weather, peak periods, remote addresses and lithium-battery handling can cause delays.
Tracking and carriers
We email shipment tracking information after dispatch. The carrier and route depend on the destination and battery transport requirements; we do not guarantee a particular carrier. Tracking may take several business days to update after a label is created. Delivery begins after physical carrier acceptance, not label creation.
Delayed, lost or damaged shipments
If tracking has stopped updating or the estimated delivery window has passed, email [email protected] with your order number. We will investigate with the carrier and offer a replacement or refund if the parcel is confirmed lost or cannot be delivered. If we cannot meet the stated handling window, we will contact you with a revised estimate and the option to cancel for a full refund before dispatch.
Report a damaged parcel or missing contents as soon as you notice the issue. Photos of the packaging and item help us investigate, but do not limit your rights for a defective product.
Address changes and cancellations
Contact us immediately if your address is incorrect or you need to cancel. We can cancel an unshipped order for a full refund. Once shipped, we cannot guarantee rerouting or cancellation; the return policy applies. If an address supplied by you causes a parcel to be returned, we will explain any actual reshipping cost before you choose reshipment or a refund.
Contact
Zhejiang Feihu New Energy Technology Co., Ltd.
No. 3 Wolong Street, Zhejiang Pan’an Industrial Park, Jianshan Town, Pan’an County, Jinhua, Zhejiang, China.
Email: [email protected]
Phone: +86 571 8989 1310
Website: www.weederus.store